Citibank...ARGH!
citibank internet banking nearly drove mi mad.
as wif all the other banks, i was required to provide a one-time pin (OTP) due to 2 factor authentication (2FA) implementation.
wat was different was, i had to update my mobile no. wif citibank and wait for 3 business days before i could start receiving the OTP on my mobile.
how dumb is tat when citibank oredi has my mobile and email??
i had no probs wif Stan Chart and UOB and they started sending mi OTP on my mobile long ago. i m not the kinda customer hoo refuse to provide the bank wif my latest contacts so it really baffled mi y citibank is being so difficult??!!
the onli saving grace was the customer service officer hoo could help mi wif my intended transaction. however, he wasn't able to speed up the mobile updating process so yes, i can't get any OTP till 3 business days later. ARGH!!
as wif all the other banks, i was required to provide a one-time pin (OTP) due to 2 factor authentication (2FA) implementation.
wat was different was, i had to update my mobile no. wif citibank and wait for 3 business days before i could start receiving the OTP on my mobile.
how dumb is tat when citibank oredi has my mobile and email??
i had no probs wif Stan Chart and UOB and they started sending mi OTP on my mobile long ago. i m not the kinda customer hoo refuse to provide the bank wif my latest contacts so it really baffled mi y citibank is being so difficult??!!
the onli saving grace was the customer service officer hoo could help mi wif my intended transaction. however, he wasn't able to speed up the mobile updating process so yes, i can't get any OTP till 3 business days later. ARGH!!
another posting by Livia @ 1/13/2007 09:11:00 PM
0 Comments:
Post a Comment
<< Home